What is icontact

Price Quote Demo. User Sentiment i. Based on reviews:. Add your rating:. Benefits and Insights Why use iContact? Leave your review. Support: Every user mentioning this aspect notes that customer service is fast and attentive.

Limitations: Every user talking about this aspect mentions limitations such as limited storage and email customization, difficulty in fixing mistakes, deleting files, adding contacts and spell check. Researcher's Summary: iContact provides email automation and marketing tools in an easy-to-use interface. Two tiers of support available: Regular and Pro.

Pro users get all the benefits of Regular plan, along with additional features such as email support. EST for Regular users. EST for Pro users. When distributing a newsletter it is often better to use what is known as a double opt-in method. This means that the recipient must first subscribe to the newsletter and then opt-in a second time, usually by clicking an email confirmation link.

While this may seem like an extra wall between your customers and your message, it will, in fact, lead to fewer of your messages ending up in their trash or spam folder following an accidental subscription. You can easily view the entire history of each contact to understand the mindset of your subscribers. List and behavioral segmentation are two basic features included in every plan. The list segments can, in turn, be used to send targeted campaign messages that resonate with a particular demographic of subscribers.

When it comes to sending email messages to members on your subscriber list, iContact puts several email creation tools at your disposal. Additionally, the spam check tool scans messages to detect potential red flags that could trigger spam filters. The email editor also provides a series of checkboxes that let you choose to post and schedule email messages on linked social media networks.

To assist prospective customers in learning about their email marketing application, iContact offers several online help resources. In order to access the help area, you have to sign up for an account not to worry because free versions are available too. Once logged in, you can access searchable guides and video tutorials to help you master your way around the program. However, they do host Live Webinars , which you can attend to learn more about the program and email marketing in general.

You can get in touch with the customer service staff by sending email inquiries directly to [email protected] or filling out the Contact Us form on their website. Other avenues to reach out to customer support include live chat and phone calls. For Premier Accounts, iContact offers advisory services.

Customers on lower-tier plans can call iContact and request for a quote when interested in consulting a strategic advisor to help them with their email campaigns. While iContact does not offer a money-back guarantee, they do offer a day trial. The trial is fully functional for up to messages to contacts.

Although Google Analytics is not included as part of the basic package, iContact still offers their own built-in tracking and analytics tool. Details compiled in these reports include subscriber counts, number of messages sent, overall email bounces, number of unsubscribers, and list growth rates. Clicking individual campaigns on the dashboard reveals key statistics such as email opens, clicks, and bounce rates. The data is present in a numerical form or as pie charts depending on how you want to dissect it.

As an added bonus, iContact offers the ability to monitor and analyze the impact of campaign messages sent to social media sites.

MailChimp and iContact are undoubtedly two of the best-known names in email marketing. They both have an array of features designed to make reaching your customers via mailing list easier than ever. The main differences are price, features, and ease-of-use. You may prefer MailChimp on the point of price, especially if your business has 10, contacts or more.

MailChimp is also favored by many when it comes to ease-of-use. However, many experts argue that iContact wins in terms of customization and features such as social media integration. Which one is best for you will depend on the individual needs and requirements of your business or email marketing campaign. Although it has a few shortcomings, iContact is a solid email-marketing application for beginners and advanced users alike.

It offers all of the fundamental features you need to manage an email campaign. So what is behind iContact? Their email marketing software powers campaigns of any size. Free day trial. People share their opinions about companies on Twitter each and every day.

We monitor tweets about iContact and apply a sentiment analysis algorithm that classifies these tweets as positive or negative. The team at iContact has done a great working with us and helping us through the process of switching over from out other provider. The service works as intended and the user interface is easy enough to use and create content to mail out.

Customer service is second to none. I don't like that the service is not integrated into salesforce off the bat. We still haven't figured out how to get it done and truthfully, haven't had the motivation or necessity to reach out to customer service about it. When I consider that SalesForce has already endorsed its own proprietary mass mailer, I'm not surprised that there is difficulty with integration.

Hi Patrick! Thank you so much for your great feedback about our customer service team. They truly are a knowledgeable, dedicated, and friendly group of people. It sounds like you are on our iContact Pro platform which offers Salesforce sync. Thank you for the feedback regarding difficulties with this.

We are happy to take it into account as we continue to make iContact even better! In the meantime, please don't hesitate to reach out to our support team for further assistance in getting this set up.

Marketing Software. Learn More. Product Overview. User Reviews. Find out more: Visit Website. This solution offers email design, list management, campaign management and social media publishing within a single solution.

Users can also schedule message delivery by picking the right tags from their email lists. A key feature of this solution is SpamCheck, which reduces the chances of emails being labeled spam by checking the email subject, HTML email and text email against a set of rules thereby improving the email deliverability. In addition to its email marketing capabilities, iContact also offers social media integration with Facebook, Twitter and Linke Full view. Image 1 of 6 User settings. Find the right Marketing Software for you.

Value for money. Customer support. Showing 1 - 5 of reviews View all reviews. Write a review. Time used: Less than 2 years. Review Source: Capterra This review was submitted organically. No incentive was offered. A Solid Email Platform I get the ability to reach my customers and turn them into return customers week after week and year after year.

Pros iContact is easy to use in most cases.